Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. It must be unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
hoagejdubteishabowoz973@gmail.com
Please send approved returns to the following address:
DANFOSS IXA A/S
Marsvej 5
6000 Kolding
Denmark
Returns sent without prior approval will not be accepted.
Once your return request has been approved, we will provide return instructions and information on how to send your package.
For any return-related questions, please contact:
hoagejdubteishabowoz973@gmail.com
Damages and Issues
Please inspect your order immediately after receiving it.
If your item is defective, damaged, or you receive the wrong product, please contact us as soon as possible so we can review the issue and provide a suitable solution.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care products
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about whether your item is eligible for return.
Sale items and gift cards cannot be returned.
Exchanges
If you would like to exchange an item, the fastest solution is to return your original item first.
Once your return has been approved, you may place a new order for the replacement product.
European Union 14-Day Right of Withdrawal
If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be returned in the same condition as received, unused, with original packaging and any included tags.
Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to complete the refund process.
If more than 15 business days have passed after your refund approval, please contact us:
hoagejdubteishabowoz973@gmail.com
Company Information
DANFOSS IXA A/S
Marsvej 5
6000 Kolding
Denmark